News, Insights & Research

Internal communication is about building trust, alignment, and…

Every year, millions of employees are asked to fill out surveys. They share their opinions on everything from organizational culture to feedback on their direct supervisor to what training would help them do their job better. But a crucial question often goes unanswered: Does this feedback actually lead to change?

Local government staff have a dual role - their functional job and the job of keeping their residents happy. No one else has to work under those condition. Sure, corporate executives answer to shareholders, but not with the intensity and proximity that residents have to City Hall.