High Impact Market Research
Get Inside the Mind of Your Customer and Maximize Your Marketing’s Effectiveness

High Impact Market Research
Get Inside the Mind of Your Customer and Maximize Your Marketing’s Effectiveness

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Organizations That Choose Probolsky Research

Want to compare your results to other organizations? We can do that.

Why Choose Probolsky Research for Your Next Customer Satisfaction Survey?

  • Why Market Research Matters: Effective marketing starts with knowing who your customers are, what they want, and how they make decisions. Our market research services provide you with the insights you need to fine-tune your messaging, optimize your marketing strategies, and increase your product’s success.
  • Experience: Our expert team has 20 years of experience implementing comprehensive surveys, focus groups, advanced data analysis, and more to reveal critical insights that help you customize your marketing efforts for maximum impact. From identifying key demographics to understanding purchasing behaviors and preferences, we deliver the information you need to resonate with your target market.
  • Turning Data into Actionable Insights: From identifying key demographics to understanding purchasing behaviors and preferences, we deliver the information you need to resonate with your target market.
  • Inclusive multi-mode approach: We utilize multiple modes—outbound/inbound calls, online (email/text), mail, social media ads, and in-person interviews. We recommend the best mix for each organization based on customer communication preferences, maximizing participation and reducing bias. We ensure that no one is left behind.

Reach Every Voice with Our Multi-Mode Approach – to Maximize Engagement Across Every Channel.

Types of Customer Surveys We Conduct

  • Public utilities
  • Electric utility
  • Natural gas utility
  • Water & wastewater
  • Recycled water
  • Waste and recycling
  • Libraries
  • Municipal services
  • Hospital & healthcare
  • Transportation
  • Higher education
  • Schools
  • Special districts
  • Police, fire and EMS
  • Museums & zoos
  • Parks & recreation
  • Social services
  • Telecommunications
  • Community-based organizations
  • Nonprofits

We also conduct community surveys, employee surveys and qualitative research like focus groups, community discussion forums and individual indepth interviews.

Key Features of Probolsky Research Services

  • Custom survey design, unique for your customers & users
  • Multiple modes (mail, online, telephone, etc.)
  • In-person and virtual presentations
  • Custom reporting
  • Results dashboards
  • Ongoing consulting and collaboration with other consultants
  • Trend analysis
  • Benchmarking vs other organizations*
  • Expertise in diverse communities
  • ADA (Section 508) compliance and DEI sensitivity
  • Geospatial mapping
  • Statistically valid methodologies
  • Multilingual

*We can provide comparative results for all U.S. public agencies and most large companies.

Ready to Transform Your Marketing? Let’s refine your strategies and achieve outsized results.

Call now 800-492-9556 or complete this form.

Email RFPs to bids@probolskyresearch.com

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