Customer Satisfaction Surveys

Improve customer satisfaction & operational performance with actionable insights.

Customer Satisfaction Surveys

Improve customer satisfaction & operational performance with actionable insights.

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Organizations That Choose Probolsky Research

Want to compare your results to other organizations? We can do that.

Why Choose Probolsky Research for Your Next Customer Satisfaction Survey?

  • Experience: With our extensive customer research experience, we design custom surveys that meet your goals. Whether it’s NPS, CSAT, or custom feedback. We accommodate your mode, timing & reporting requirements.
  • Turning Data into Actionable Insights: We excel in using advanced data analysis to uncover trends, and customer sentiments, and find areas of improvement. Our detailed reports & dashboards help us make strategic recommendations. We transform raw data into powerful insights that enhance customer satisfaction, service quality, and business performance.
  • Inclusive multi-mode approach: We utilize multiple modes—outbound/inbound calls, online (email/text), mail, social media ads, and in-person interviews. We recommend the best mix for each organization based on customer communication preferences, maximizing participation and reducing bias. We ensure that no one is left behind.

Our multi-mode approach ensures broad participation.

Types of Customer Surveys We Conduct

  • Public utilities
  • Electric utility
  • Natural gas utility
  • Water & wastewater
  • Recycled water
  • Waste and recycling
  • Libraries
  • Municipal services
  • Hospital & healthcare
  • Transportation
  • Higher education
  • Schools
  • Special districts
  • Police, fire and EMS
  • Museums & zoos
  • Parks & recreation
  • Social services
  • Telecommunications
  • Community-based organizations
  • Nonprofits

We also conduct community surveys, employee surveys and qualitative research like focus groups, community discussion forums and individual indepth interviews.

Key Features of Probolsky Research Services

  • Custom survey design, unique for your customers & users
  • Multiple modes (mail, online, telephone, etc.)
  • In-person and virtual presentations
  • Custom reporting
  • Results dashboards
  • Ongoing consulting and collaboration with other consultants
  • Trend analysis
  • Benchmarking vs other organizations*
  • Expertise in diverse communities
  • ADA (Section 508) compliance and DEI sensitivity
  • Geospatial mapping
  • Statistically valid methodologies
  • Multilingual

*We can provide comparative results for all U.S. public agencies and most large companies.

Let us help you make deeper connections with your customers, users & ratepayers.

Call now 800-492-9556 or complete this form.

Email RFPs to bids@probolskyresearch.com

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